I find all my carers excellent – helpful, caring, empathetic. Wonderful. However, the manager leaves a lot to be desired; constantly altering my visit times without notice to either the carers or myself. She displays a coldness towards her carers, in matters such as sickness, which I find inexplicable. Also, she does not seem to understand the danger I am in with narcolepsy and cataplexy – eg. one thing that causes it is surprise, and yet she has sent carers unknown to me many times. An example of this happened only this morning when a member of staff, who I have not seen for ages, arrived and I collapsed immediately. In the past, I have collapsed in the street as well.