Claire E ★★★★★

After suffering from a stroke in February 2020, my mum returned home to receive full care, 4 double visits per day.
Having been disabled all her life yet very independent the thought of ‘strangers’ coming into the home for Mum and my family was a lot to comprehend. From the first moment the girls stepped foot into the house, they were completely empathetic and compassionate. Mum has built up a fantastic relationship with the girls and looks forward to their visits every day. The level of care and compassion that each of the carers show towards Mum and my dad each and every day is truly commendable. Only a few weeks after Mum returned home, the UK declared its lockdown, we were unable to visit and support Mum and Dad in the ways we normally would. Knowing Alina Homecare were going in daily was a huge comfort to us, knowing that Mum’s personal care and hygiene would be their top priority and given that she was confined to her bedroom and no-one else could visit they keep her (and my dad!!) sane!! THANK YOU FROM US ALL.
All the carers are fantastic, but I would especially like to shout out to the two who do Mum’s morning calls. I cannot thank these girls enough for the hardwork and care they put into their job. Myself & my sisters cannot thank you enough.
I would also like to highlight how great the back office staff are. From the moment we were referred to Alina, a member of staff came out to meet my mum in hospital. He was compassionate and helped us to fully understand what home care entailed, and was really professional. The office staff have also been especially helpful. Over the phone during all hours of the day they have supported us with any queries we’ve had and have come out to do several home visits, ensuring that they had met with my mum making us feel confident they had that personal touch. During the worldwide pandemic we are all faced with – they have not once let us down! THANK YOU!!

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