I am really happy with Alina and all the carers that I see. I am particularly pleased with the continuity of the same careers wherever possible. The carers are kind, caring and helpful and appear to be well trained, making me feel safe and comfortable with them. A number of them will always go the extra mile, and when I have in the past been unhappy with any carer, I have spoken to the office and been reassured that I would not be having that particular person again. The carers are mostly on time (except for unforeseen circumstances) and usually cheerful, helping me to cheer up if I am a bit low.