We have very good support from the company with additional and extended hours of Christmas support provided. We have had no concerns and any incidental points arising are listened to and addressed promptly, providing a flexible and quality service. We have a team of regular carers, who, themselves, vary between good – those recently trained, to very good with key workers excellent. They are a very good team and for us a very fortunate find. In practice, they are professional, person-centred, diligent, efficient, and caring. They are sensitive to my father’s needs, give space and time for him as a person. The app is very helpful to us in providing daily oversight of my father’s care. A quality care team!