My mum has improved tremendously since Alina started to visit. I felt they took time to understand mum’s wishes, character, likes, and dislikes. They have tried as far as possible to provide continuity, even when we increased the frequency of visiting. Mum has been well-matched with 2 main carers who manage to balance sympathy with gentle persuasion and encouragement to do what she can for herself. When her care needs changed I was able to explain concerns I had to the office who took note and acted on my concerns. The app is brilliant so I know how mum is before I phone her for a check. I have spoken briefly to the carer the first few visits as I live 90 miles away and she was polite and reassuring. Highly recommended.