From the moment that I emailed Alina Homecare in Hitchin, asking about availability to provide care for my mother, I have been impressed with their attention to detail, organisation, how they follow their policies and procedures, and their knowledge. The manager listened carefully and sensitively about my Mum and the care plan that she subsequently wrote was a wonderful summary of who my Mum is, as well as her needs. She was respectful, open, and friendly when she met Mum, which put Mum at ease. All of the carers who now visit had read the plan prior to meeting me, and then shadowing me during a visit to Mum. This meant that they could see how Mum is used to being supported by her family. This flexibility of approach eased my mind that Mum would be well cared for, and she has been. It has been a huge weight off my mind finding Alina Homecare Hitchin and I can see that Mum is happy for them to be in her home.