P S ★★★★

I arranged increased care visits for my mother (90) after she had had a few falls at home. An independent intelligent person who definitely wants to stay at home, my mother now has care visits throughout the day, the majority from Alina. I’ve met several of the carers, who are helpful and friendly and treat my mother in a friendly, engaging way which she appreciates — and needs. It is company as well as care when they are there. The head office has attended promptly to any queries or requests/suggestions about care. They are reactive and responsive. During the ongoing pandemic, for months carers were the only visitors my mother got, which made their role crucial to both her physical and mental well-being. During a recent fall an Alina carer stayed with my mother until the paramedic arrived, facilitated by the head office which swapped visits around. Proper, responsive care. Domiciliary carers need parity with care-home carers in terms of Government Covid support and testing.

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