Pat H ★★★★★

We have been with the company for 2 years, when they took over from our previous company. The changeover was managed well and helped by the majority of staff joining Alina. Our needs have been delivered efficiently and effectively and occasional additional and overnight cover has been managed with appropriate staff. Communication by telephone and email has been responded to politely and with humour.
Care staff have been excellent. Regular, familiar staff have shown gentleness, humour and have often gone beyond their official duties in order to meet mom’s needs. They have become part of our family, which I welcomed. Even when mom was being difficult, they have shown patience and cajoling to get her cooperation.
Recently, mom died and we were able to manage her needs until the end. I am very grateful for their support. Thank you.

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