Personal Care
Find quality Personal Care in the comfort of your home.
99.7%
client
satisfaction
Top 20 UK
Home Care Group
2021 – 2025
What is Personal Care?
Personal Care at Home helps you or your loved one complete daily tasks. This includes anything personal like bathing, getting dressed, applying creams or preparing for bed.
We work with you to develop a tailored Personal Care plan focused on your needs and preferences. You’ll get to know our Team and develop a relationship built on trust.
At Alina Homecare, we aim to match our clients with Carers who are best equipped to support your specific needs. Whether that’s a great cook who can prepare fresh, homemade meals or a reliable driver who will get you to your appointments on time. You can be sure that our Carers will treat your home with the same amount of care and respect they would treat their own.
Your home. Your care. Your choice.
Personal hygiene
Our Care Workers provide a safe and respectful environment to maintain personal hygiene, whether you’d like a relaxing bath or a shower.
Administering medication
According to recent statistics, 88% of people aged 65 and above in the UK are on at least one regular prescription.1 Our Care Workers check medication is taken safely and on time. Our care monitoring app. provides digital reminders to ensure medication routines are upheld.
Hair care
We know how important hair care can be for self esteem. We help ensure hair is clean and styled the way you like it. With our Companion Care, we can also take you to the hairdresser or arrange a visit at home.
Applying lotions & creams
Whether you have specialist creams, want help with your hair or support with applying a cosmetic, our Personal Care Workers help maintain your appearance.
Help going to the bathroom
We can support with continence. This can include simply going to the bathroom or supporting and encouraging the use of a commode, bed pan or continence pad. Our Teams are trained to reduce possible infection risks.
Oral hygiene
Our Personal Care Workers can help maintain daily oral hygiene and assist with regular visits to a local dentist.
Changing a stoma/catheter
Holidays, day trips and visiting friends and family, your Live-in Carers can assist you with the organisation so that you can enjoy your planned time. Your Carer will also ensure your needs are met, so that you don’t need to worry.
Dressing & getting ready
We can support you or your loved one with ensuring a consistent routine that promotes independence and comfort.
Why choose Alina Homecare?
Understanding
Our Team has many years’ experience. We understand the challenges and we’re ready to help you every step of the way. Our entire service is designed to be simple and less stressful.
Excellent Training
Our Carers are carefully selected and receive training through our exclusive Alina Homecare Academy. We do not use an agency or freelance staff to maintain our quality reputation.
Quality Care
Our strict performance guidelines, Care Quality Commission (CQC) ratings and transparency via our care monitoring app. give added peace of mind and quality assurance.
Personalised Care
Our personalised care is unique to each client. Personal Care is flexible when circumstances change and always delivered with compassion, dignity and respect.
Contact us
Speak to our Team today!
How can Personal Care help?
Like all forms of Home Care, we build Personal Care around your individual requirements and routines. We always try to respect routines, ensuring you or your loved one can continue to live life on your terms. We offer two options when it comes to Personal Care:
We also provide a wide range of other Home Care services:
Personal Care for Dementia
If your loved one has dementia, maintaining their personal hygiene can be particularly challenging. They may forget simple tasks like washing or brushing their teeth. Many of our clients have dementia and our Care Workers are prepared to provide sensitive support. They are trained to preserve dignity, avoid embarrassment and know how to react to any anxiety and aggression that comes with the condition.
If your loved one’s memory is failing, we can provide regular routine. Personal Care ensures basic daily tasks are carried out and your loved one remains clean, safe and secure. At the same time, we always work to promote independence and accommodate personal needs and preferences. This could be styling hair in a certain way or using a favourite shower gel.
Find your local Alina Homecare Team to learn more about how Personal Care can be tailored to provide help for someone living with dementia at home.
Who can benefit from Personal Care?
Anyone can benefit from Personal Care. It can be a great option for people with different levels of care needs, including couples.
Does your loved one need Personal Care?
Deciding your loved one needs Personal Care can be difficult. It may feel uncomfortable to talk about personal and intimate topics with family or friends. It may also be challenging to trust someone you know personally with intimate tasks.
Choosing our professional Personal Care service can ease this situation. It can reduce or eliminate the need for close family and friends to perform intimate tasks for their loved ones.
It can even be a challenge to recognise a loved one needs Personal Care. There are some questions you can ask yourself to assess their situation:
What are the advantages of Personal Care?
There are many benefits to receiving Personal Care at Home. Scroll sideways to explore some of these advantages in more detail:
Personal Care reviews
We’re proud to serve our clients across the South of England. Learn more about how our Personal Care services have benefited them with these independent reviews on homecare.co.uk:
Alina Homecare
Based on 1,122 reviews from homecare.co.uk
9.7
/10
With my wife still in hospital, I came out of my stay to live alone (aged 93) with a left arm practically useless following a fracture. My daughter then arranged daily home care. What I had not expected was that 'care' in this instance meant care for the whole person - their whole situation, unique needs and particular problems. What I got was complete and cheerful understanding, reaching way beyond what I expected, addressing my particular problems far, far beyond the call of duty.. I cannot praise Alina Farnham , and thank them., enough for all that they have done to help me.
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We hired Alina Homecare in February to ensure my mum was checked on twice day, given medication and given general company as she has dementia. The company within Tunbridge Wells had only just started but we were greeted with professionalism and a wonderful small but perfect care team. I could not have asked for more. The one and only reason we no longer use the team is because mum had to go into a residential care home due to her deteriorating condition but will be forever grateful to this brilliant caring team to enable my mum to stay in her own home for as long as possible. I can highly recommend there services.
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Alina has cared for my grandad for the last 11months starting with companion visits 3 times a week to 4 visits a day in the last month . Making sure he was showered feed and happy . If I had a problem or need extra help at short notice the management team would do there best to arrange this . The carers should kindness to my grandad without Alina my grandad would of ended up in a nursing home a lot sooner we are only leaving Alina now as his dementia has got worse and he has had several falls .
It's scary when you have to choose a care company for a loved one I choose the right one with Alina thank you
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We were lucky enough to have Alina Homecare as mum's carers for two months before she was placed into a care home. From the moment we met the manager the standard of homecare went up and this business sets the standard for homecare (we have experienced two others previously which were poor). The manager is very clear at the initial engagement in terms of what you can expect and she leads the team brilliantly to do that. My mum has mixed dementia and needs a great deal of skill to manage her care, especially in terms of personal hygiene and medication. Unlike other care companies, mum had only two carers to focus on (both with the same name) which made a huge difference. Both of them were first class with mum as she can be difficult, rude and challenging. They dealt with her brilliantly and their attention to detail was really impressive. They kept us informed as well if mum was not co-operative with meals or medication for example.
Highly recommend Alina Homecare...first class care company.
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I can't recommend this care provider too highly. The initial assessment focused on me as a person and what I needed (I needed short term care after an accident). All the visits were punctual and I felt very confident with the carer in the house. Washing, dressing, breakfast and small household jobs were all seen to with kindness, compassion and real expertise. The individual touches that I requested on the first day were never forgotten - what I like in my hair, a small spritz of eau de toilette. I was also accompanied on short walks. I wouldn't hesitate to recommend this provider to any family needing confident, experienced and kind care for their loved one
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My partner has daily visits to assist with washing and dressing following a serious accident earlier in the year. The carers who visit him are kind, courteous and professional and despite the difference in ages and background communicate very well with him. They are all 5* and turn up on time. I cannot recommend them too highly.
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I have to say that I was very apprehensive to start, as the shower was personal, but my carer was very discreet and empathetic, I would recommend her and have to praise her work. She is very helpful as well I have trouble putting my socks on but she puts them on me every time now. Just a small thing to some people but a real help. Many thanks.
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Was very pleased with the service. All the carers were very kind and helpful and prompt on time keeping, the carers cooked lunch, made sandwich for tea time, took all rubbish out, washed up and dried up and sat and chatted with mum.
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My cousin fell in her home and due to the poor service of the NHS ambulance, she was left on the floor for 22 hours. Alina care stayed with her until the ambulance eventually arrived and kept her as comfortable as possible,
Whilst in hospital my cousin suffered from delirium and would not let the hospital staff attend to her needs but the Alina staff visited her and she allowed them to wash, change and feed her.
We have been very grateful for the care they have shown to my cousin.
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Appreciate the care provided by the individuals visiting Mum, she was put at ease and given comfort and company daily.
Having a parent with Dementia is horrible but knowing Mum was taking her medication correctly has been a great relief.
Thanks to all.
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Oh my goodness! I can't believe how absolutely fantastic the last few days have been with Alina Healthcare carers looking after me.
To allow my husband to have a well-deserved respite break, I approached Alina Healthcare to provide care morning and evening. I am a permanent wheelchair user with MS and require full assistance getting me up washed/showered and dressed in the morning plus getting me undressed and back to bed in the evening.
A full needs assessment was undertaken prior to the start of my husband's break and I had the opportunity to meet the staff who would be providing care.
Without exception, all the staff providing my care were wonderful. I was treated with dignity and respect at all times. The staff ensured that I was comfortable and satisfied with the care. They chatted with me throughout and we shared a good few laughs!
I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!
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We have been using Alina Care for the last month or so for mum, who sadly has early-stage Alzheimer's, she gets rather confused but wants to remain at home as long as possible. After looking into different Care providers and one carer from Alina who visited mum at home with my brother and me - we really liked her calmness, caring attitude and the way she spoke to mum, Alina was able to be flexible and provide the type of care we thought we would be suitable. They help her with medication, food and showering and go in every day to give us peace of mind that she's safe and coping. The reporting back to us is excellent, so we get regular feedback if there are any issues or worries. So far very pleased with the service and care they are giving to mum.
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Alina provides live-in care support for my mother for which, in general, I am very pleased. The quality of the live-in carers is very good with several being exceptional. The carers are all trained to a high standard for the provision of personal care and they all have a great deal of patience. My mother has vascular dementia which can be frequently challenging. The live-in carers provide all the necessary support for my mother which covers preparing all the meals and helping her to eat them, all the cleaning, washing and ironing plus, of course, personal care. They also provide companionship which can include reading or watching television together or just trying to have conversation.
I am always amazed by how well the live-in carers cope with all the day-to-day issues; they are all very compassionate people.
The live-in carers are relieved 2 hours each by visiting Alina carers. They are all very good, but these break times vary a lot.
I have no hesitation in recommending Alina though.
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I have to say that Alina Homecare Bath have been utterly amazing and have really changed my mum's life for the better. She is a new person since Alina started caring for her. My mum has recently been diagnosed with Dementia and Alzheimer's and my sister and I were getting concerned about her well-being. She was very anxious in the mornings and then lonely during the day even though she has quite an active social life. But it was the mornings, especially first thing that we were worried about. My sister works full time and I live some distance away so we struggled to be there when mum needed us most; also struggled getting her to increase the number of appointments. So Alina has started coming in each day and they are absolutely amazing! All the people we've met are a credit not only to Alina but also to the wider care profession. They make sure she is safe and happy and her mood is completely different to a few weeks ago. Would thoroughly recommend it without hesitation.
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I was very pleased with the care I had when I came out of hospital. I was bedridden for the first few weeks so had help when I could shower and they made my breakfast and lunch to start with. They were all very kind and thoughtful. They changed the bedding and put it in the washing machine. They tidied the kitchen and bathroom as well.
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Very kind efficient carers who make my husband feel comfortable and at home.
They are on time and do any small thing that you ask for.
Will clean the shower after use which is really helpful.
They give me confidence that my husband is receiving excellent care.
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Lovely carer. Warm and compassionate. Flexible in what is asked. Usually giving a bath and making the bed, but takes in supermarket orders if one arrives. We look forward to the day she comes. Yes, we would recommend.
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I am writing as the wife of the client. My husband is satisfied with the care he receives from the carers. They all have accepted what he prefers, i.e a wash at the basin and he is satisfied. They periodically ask if he wants a shower but the answer is always the same - no - and they respect his wishes. For me the carers are a great help because I am also elderly (83 years old) and he is 95. It allows me more time to do the usual tasks a home requires. All the carers are pleasant and skilled in their task. They bring a routine to the day and their visit is welcomed, always. And my husband is more relaxed afterwards.
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My experience so far has been very good. The carers are lovely and very helpful. I could not manage without them as I am housebound. When I go out I need a wheelchair especially for shopping. They are kind and considerate and very helpful in all ways. They have done wonders for my mental health, I have something and someone to look forward to each week.
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My father has been using Alina for 4 years for managing his catheter/leg bag change and shower weekly. He is in his 90s and the service has been faultless. Recently he has been ill and broken his arm after a fall. Alina at very short notice provided additional visits. After a hospital stay they have now provided live-in care and the carer recommended is excellent and everything is running very smoothly. The manager and her team have been very supportive, responsive to changing circumstances and a great help to my father and our family. Would not hesitate to recommend.
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The Alina staff visit my mum 3 times a day for basic care needs, giving medication and providing food. Mum has dementia, but enjoys company and loves the carers having a chat with her. The carers provide a good service, and are kind and respectful.
Being able to see reports on the app and having a copy of the rota are really helpful.
Thank you all.
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Alina Homecare looked after my mother after she was discharged from hospital after a fall. Mother broke her femur and needed care help at home as she did not regain the mobility she previously had. Alina helped with getting her up, personal care, meal preparation during the day and putting her to bed in the evening. They also helped with personal hygiene and medication. The carers are very friendly and Mum always looked forward to seeing them for a friendly chat in addition to their duties. The Alina managers were very good at keeping myself and my brother informed of any issues arising, and indeed helped manage problems as we ourselves were over an hour away. So picking up emergency prescriptions and small tasks like that were much appreciated. They also kept an eye on my father casting a caring eye over him even though he was not their charge, and letting me know of any issues with him. Alina were with Mum right to the end and I can't thank them enough for their care and compassion.
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Care put in place in a timely manner, and effort made by management staff to accommodate the individual needs of the service user.
Carers show a compassionate attitude and the service user likes their interaction and is very happy with overall care.
As a family member, I would agree but would like to see more initiative at times e.g. when the service user started an emergency pack of medication, the carer forgot to administer it for the first 24 hours. This could have had serious consequences. The service user left a beeper that he needed to call the carer upstairs when he was downstairs, would be helpful if she had noticed and given it to him as he has no other way of calling her. A supply of medication came and one was not recognised it would have been helpful to tell me so I could discuss it with the pharmacy. So overall better communication would be good.
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Alina Homecare have been such a help for all the family.
We now have the reassurance that someone is checking in on Dad each morning and giving us feedback using the app, so we know if he needs anything from us.
Not only have they been performing the key task of changing a stoma bag, but they also let us know how Dad is feeling and tidy up as well.
We are so glad to have Alina Homecare and grateful for their help.
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My daughter has been receiving personal care from Alina since October 2023. Her needs are quite complicated as she is in a wheelchair and unable to use her hands to do anything for herself. Alina carers have been very professional, treating her with dignity and kindness. They are very reliable and arrive promptly. I would recommend their services to anyone who needs them.
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Would recommend Alina without hesitation; They have looked after my disabled, housebound mother for several years now. The carers do everything from making her meals and attending to her hygiene needs to supervising her taking her medication.
Carers are friendly, and always have time for a chat. They ensure she is comfortable and safe before leaving the house. The communication from the carers and management is excellent, letting me know if they have any issues or concerns.
I would like to thank the staff who came to care for Mom in the most professional and caring manner. They should be very proud of how they conduct themselves. She appreciates everything you do for her.
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Carers came on a daily basis. If they are held up by traffic they call and inform.
Care is carried out daily with attention to detail and find them most helpful doing little jobs around the house such as changing my bed clothes.
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We were slightly anxious about getting care for Mum for a two-week break but after meeting the manager, she put us at ease as she understood Mum's needs instinctively. The lovely live-in carer we had for Mum was excellent and we had every faith in her. She was professional and supportive and treated Mum with dignity. She was conscientious in maintaining Mum's personal care and hygiene, as well as keeping the house clean and tidy. All in all, a great complete care package and we would have no hesitation in recommending Alina Homecare to anyone.
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Have had the wonderful care team come to help Dad with getting up, dressed and washed in the mornings when he is visiting.
They have been cheerful, helpful and caring. Dad enjoys seeing them and responds well to their help and getting set up for the day. He can chat for ages and loves a new audience!
Useful suggestions have been made by the team to help Dad out.
We all look forward to Dad's visits and seeing the team members!
Thanks.
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I have been very pleased and impressed with the care provided so far. All the staff that visit my father are kind, compassionate, friendly, and helpful. As well as helping with my father's personal care they also help him with his breakfast and wash up and clean up in his kitchen which I really appreciate. He tells me he enjoys having chats with them about lots of different subjects and he never feels rushed. I can keep a check on his care visits through the app which is fantastic.
Would definitely recommend.
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My mother has had daily support over a long period of time during which she developed dementia.
Alina Homecare provided carers who were consistently kind, considerate, empathetic and professional. They responded to the changes needed to reflect Mum’s state of mind and health.
They administered medication that had been prescribed. The system linked to the app allowed me to have up-to-date information on when visits were happening and how my mum was feeling.
The billing was clearly detailed and accurate.
I would be happy to recommend them to others.
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I have been a client of Alina Home Care from September 2022 to October 2023, originally to get me up in the mornings but as my illness has progressed during the past year I now have them at night as well. I can honestly say they are exceptional. As I am now housebound, their carers have made life easier in every way they can. Help with personal care and more mundane things such as getting the washing machine and dishwasher loaded.
One of their actions is to write their notes to a central office where each of the other carers can read and act upon when they next visit It helps them and me because I might forget sometimes
As I have previously stated their care is exceptional and their regular training days keep the carers up to date. I would highly recommend them.
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Alina Homecare have been looking after my mother-in-law since the end of 2022. The staff are amazing, always helpful, kind and caring. Over recent weeks, my mother-in-law's health has deteriorated and the staff have gone over and above to ensure she has been safe and well cared for.
Changes to medication have been administered quickly and contact with the office is easy and always actioned.
Special mention to the carer who alerted us to some issues with feet/legs and allowed us to act quickly to prevent discomfort.
I would wholeheartedly recommend Alina Homecare, they ensured peace of mind to us with the care of my mother-in-law.
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Alina Homecare Ipswich provided excellent care to my grandmother in her home for 3 months until she then had to go into a care home. They visited 3 times a day to support her with ensuring she had regular healthy meals, plenty of fluids, took her medications correctly and that the dog was cared for (although their services can cover much more if needed). All the carers were so gentle and kind, really taking the time to get to know her and those involved in her life. They spoke to her with respect and as an adult but guiding her to make safe or healthy choices with regards to meals. If they had time spare in the appointment time they would do chores to help her out if they spotted they needed doing or would sit and chat with her, which she thoroughly enjoyed.
The company was very responsive when her needs changed and were excellent at liaising with me with any concerns. The carers were always wearing uniforms and appeared smart. This helped my gran identify who they were and what their role was.
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My mobility has been a developing issue over the past 5 years and culminated in our moving from a hillside home in the country to central Cheltenham. In January 2023, I fell off a dining room chair, broke my hip and was hospitalised for 14 days. Our family were concerned that my husband (being 86 years old) would struggle to cope with the inevitable full-time care needed on my discharge from hospital and selected Alina to provide daily support.
The daily visits to help me to dress in the morning, make my breakfast, make the bed and undertake some general housekeeping tasks has been invaluable. It has given my husband some free time to continue a range of voluntary work as well as do some necessary shopping.
I also suffer from acute sight loss which means I have difficulty in other ways. I am prescribed a variety of medication and need help in finding and taking as appropriate. I also appreciate having the newspaper read to me.
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The carers come twice a week to wash and shower my mother. They are always kind, helpful and professional, lovely people. They complete the tasks required of them in a timely, friendly and professional manner. Alina Care was recommended to us and we would not hesitate in recommending them to others.
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My husband is supported by Alina Home Care provider carers who shower and dress him in the morning.
This professional help provides me as his wife with good and essential support undertaking tasks in a calm and caring manner.
All the work is completed on time and during the process it is good to hear how the carers chat and make my husband feel at ease and valued and is well prepared for the day ahead.
This service is inspiring and so essential for us to have in order that we as a couple can continue enjoying each others company without feeling too tired.
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My parents have used Alina Homecare Lancing for several years. When my mother (my dad's main carer) went into hospital on Boxing Day because of a fractured hip, we had to increase the homecare for my father substantially. My mum is now recovering from the hip operation at home and so they have Alina Homecare come in four times a day to do everything from personal care to preparing meals and administering medication. Alina are always professional and kind and willing to fit in with my parents' schedule of hospital visits, my dad's dialysis days, and even my brother's wedding for which they have gone beyond the call of duty. I recommend Alina Homecare Lancing without any hesitation, every one of their carers has been fantastic.
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The manager and his team provide an amazing service for my elderly aunt. I feel confident and reassured that my aunt is extremely well looked after and all her needs attended to. My aunt is always happy and finds her carers warm, friendly and kind. The manager and the team are very approachable and nothing is too much trouble. They use the online system to log details of their visits and have allowed me access to this which is so helpful. I would totally recommend them to anyone looking for extra help with loved ones. I know that my aunt is given all her medications appropriately and that any new health issues are reported to me immediately which is very comforting as I am unable to visit my aunt as often as I would like. Her home is always clean and her clothes and appearance neat and tidy thanks to their diligence. We are very lucky to have them in my aunt's daily life.
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Sadly my Aunt passed away on 15th December after coming home from hospital in August. Alina Homecare Walton-on-Thames organised a live-in carer as my Aunt was nearing the end of her life but wished to remain in her own home. She was so well looked after by both the live-in carer and the carers who came in daily to help wash and dress her as she was bed bound after her discharge from hospital. The carers were all lovely and helpful and the live in carer was actually with her when she eventually passed away. The care manager phoned me herself to tell me the inevitable, but sad news. This was all particularly helpful and comforting to me as I am her closest relative but live 500 miles away. Thank you for looking after her so well over the past three years
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I chose Alina Care after a lot of research and reading the reviews of a lot of agencies. The care is for my 95-year-old Dad who has Alzheimer's and who is recovering from a hip replacement. From management through to the carers we have absolutely no complaints! Two members of staff in particular got the care plan spot on and all the paperwork was in place before care started. As for the carers they are professional and tidy in their work and very good with my Dad, the laughter that comes out of the bathroom is a lovely thing to hear. We really don't have any complaints whatsoever. Thank you all.
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I am a registered blind person, I came out of hospital in October and didn't want to go back to the care agency that I was with as I didn't think much of them, so while I was in there I was introduced to Alina Homecare who came in and did all the paperwork and assessment, the reason I like Alina Homecare is that I have the same person nearly all the time and because I am registered blind that is very important to me, I think that they are wonderful as they go the extra mile for me like bringing me a Christmas dinner, helping me to sort out my new mobile phone, helping me to sort out my problems with my internet and emails, going to click and collect my shopping a couple of times, doing my washing a lot of times nearly every day. So all in all I am really glad that I changed and went with Alina Homecare as they are all really lovely and wonderful going the extra mile a lot of times.
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My dad sadly had a stroke and despite rehab, it left him unable to walk or stand. The family home was adapted but he needed 2 carers four times a day to wash and change him and Alina took on that role. They made it so easy to arrange and were friendly, professional and organised, especially the manager and another member of staff in particular. The care dad received from all of his carers was amazing. Their kindness and empathy not only for dad but also for mum was wonderful. They were always helpful and attentive to dad's needs and wishes and it took away a lot of the stress and worry for mum and my family knowing dad was being so well cared for. We later had to apply for council funding which was a nightmare and the manager stepped in and sorted it for us. They pretty much became part of our family for 18 months until sadly dad passed away in November. A massive and heartfelt thank you to you all.
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Since early May 2022, my 93-year-old mother has been receiving care visits from Alina while my wife and I have had to travel away from home for our work. Whenever we return, my mother tells us how pleasant the carers had been, also reminding her to eat the lunch and dinner portions we had prepared for her in advance.
Although my mother is pretty good at looking after herself when we are away, the care visits break her day up, giving her essential mental stimulation, whilst at the same time, reminding her of the basic things she needs to remember to do to stay healthy and safe e.g. eating/drinking regularly, taking her medication etc.
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The care is good. The only issue is the lateness in getting up in the morning. Twelve hours in bed does not help the client with incontinence issues and lack of mobility.
Thank you to the whole Alina team for all of your hard work, care, thoughtfulness and support for my mother over the last 18 months during her decline from full independent living through to needing to move into a care home. You have brought some cheer and order to her life. After the initial resistance and hesitance on her part as to whether care was needed, she moved on to enjoying her visits with you to the supermarket and the hairdressers and spending time with each of her carers. On an admin front, you were always efficient and responsive, as her care needs increased, through what I know has been a challenging period for the care industry. The whole team have been great. It has been much appreciated.
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My 90-year-old mum still lives independently at home but now needs some help with showering. I approached Alina Homecare who came to Mum's apartment to discuss her needs and listen to what she wanted. What was nice was the fact time was taken to get to know Mum, her likes and dislikes and discuss what we wanted doing within the allocated time. The girls are all very attentive and look after Mum, she now feels like they have become her friends which shows she feels comfortable with them. They're very professional and at the end of the visit fill in their report which can be assessed by myself through the app. I definitely highly recommend Alina Homecare and if the time comes we need more help would not hesitate to ask.
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The carer went out of her way, and in her own time, to take my Mum down to our local Town Hall in her wheelchair, so that she could sign the Queen's book of Condolence. Very thoughtful and very caring. All of your care staff are completely reliable and very understanding of my Mum's needs. I wouldn't hesitate to recommend Alina at any time.
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My father has been receiving lunchtime visits from Alina Homecare for a few months now. He has Alzheimer's and can sometimes be confused and a little difficult. All of the carers are very good with him, they are patient, and they make him lunch and a cup of tea. Wash up the plates and sit and talk to Dad, try and calm him if he's anxious. They report on the visit every day on an app which tells how much food and drink he consumed and his mood. I would highly recommend Alina to anyone looking for care for their elderly loved ones.
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Mum and I are very pleased with the service provided. Mum feels very confident when she is being showered and gets on well with the carers. It's lovely that they sit and make sure everything is ok before leaving.
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The carers come twice daily (AM and PM). Every time they show compassionate care, making sure my husband is comfortable with everything they are doing. They always speak to him and laugh with him (even though he has limited communication etc). They always tidy up afterwards, making the bed and putting washing in the laundry basket or washing machine and they never leave without asking if there is anything else they can help with!
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All the carers that visit my dad have been kind, friendly, and caring. After an illness and a stay in hospital, Dad has four visits a day including help with getting in and out of bed, personal care, meal prep, and supervising medication. My dad can be quite set in his ways but all the carers have won him over and he looks forward to their visits! I certainly feel that Dad is well looked after and in the best care. The manager has always been easy to get hold of and even coordinated district nurse visits and arranged specialist equipment. I would thoroughly recommend the Alina team.
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The carers come to give my husband a shower. They are good. We get along with them.
My dear friend had started to become a little unsure of things and was getting confused and forgetful at times. We became worried about what might happen to her as she lives alone and is a fiercely independent woman who knows what she wants! Alina Homecare have given her the opportunity for her independent life, as they make sure that her day-to-day needs are met. They are very attentive ladies, professional, kind, and considerate. They make sure that medication is administered first and foremost and this has helped tenfold. They are respectful to the needs of my friend, whilst not being pushy or condescending. All in all, having Alina Homecare take care of my friend, whilst I and others can't, is a great reassurance and I would absolutely recommend them to anyone who is looking for care and support.
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Always cheerful, kind, helpful and considerate. Provide excellent care and are always aware of any medication situations which arise. The company maintains close contact with the district nursing team.
Only down point is that private funders pay 50% more for the same care as state-funded.
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My husband has been cared for by Alina for approximately 2 years now. The service we receive from them is second to none, everybody that attends to look after my husband treats him (myself and our daughter) with the greatest respect, they are all always polite, friendly, and very respectful of our home. After attending to my husband and making sure he is comfortable in his chair, or in the evening in his bed, they make sure everything is put away. They always ask if there is anything else they can do for us before they leave. Alina Homecare provide us with a rota, and if any changes need to be made they inform us. I would highly recommend this company.
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My uncle has visits from Alina to give him his medication. I often need to speak with Alina people about specific issues or problems and they are always responsive and super helpful. They are proactive in contacting me and I would say they often go beyond what I would expect in their support.
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Alina care for my Dad of whom have been excellent in all care for him, without the care in place for my Dad I feel that he would not be with us today as he had given up on life since losing his wife/my mom. He turned to drink more and his hygiene was not good, some nights he would not go home and sleep on benches, also he was in and out of hospital due to falls. Since Alina care have been caring for him he has turned a corner - his hygiene now is excellent, his wellbeing overall has come on excellently, and feel this has been achieved by Alina care and should be very proud of all staff. All in all, I could not ever be able to thank every member of staff for all they have done and continue to care for my Dad, and would recommend to all. Thank you Alina Homecare.
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All the carers that come to see to my wife are very caring and polite; she can be very hard to deal with at times, but the staff are very good with her. They tell me when she needs anything doing or order tablets/cream for her.
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I am a full-time carer for my husband and am able to have 4 hours of companion care for my husband so that I can have time to go out to fulfil commitments, go shopping or for a walk. This time will get even better when lockdown ends and I will be able to socialise with my friends. We have a lovely companion and we both look forward to her visits. She has taken time to listen to him and they talk together. I often hear animated conversation and laughter when I come back from my walk. I know that if my husband needs a drink or a snack that he will be well provided for. He loves to go out in his wheelchair for a walk. I am grateful to Alina for providing continuity by having the same companion each time and all the time and the care taken to match the package to our needs. This has made a big difference to both our lives.
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I am sure that the care you gave to Mother significantly extended her life and gave her a better quality of life in that time. Previously she had a succession of minor illnesses but the improvement in taking medication, diet and help with washing and food preparation gave her a healthier life. Several times I have been just calling in and doing business on the farm before seeing Mother, and when coming in I have overheard the carer dealing with Mother, they always spoke to her so sweetly and kindly, and so patiently it brought me joy to think her world was made so pleasant. Mother could often be a 'difficult' character to deal with but you always saw past that. All the interaction with you has gone so smoothly it has freed me from that worry and allowed me to get on with being POA for Mother's affairs and enjoying purely social visits to her. The general smoothness and your professionalism makes life so much easier.
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Alina have been brilliant looking after my Mum. They have really supported her on her return from hospital and have gone out of their way to look after her medication ordering and collection. She is housebound so they go and collect her prescriptions and pick up an odd pint of milk when she is getting low between weekly deliveries. They are also very good at forwarding copies of Hospital letters to me so I know what is going on and keeping me up to date with any issues they spot with her health. I have always found their staff to be very friendly and professional and they really seem to care about my Mum's wellbeing. Their manager is always on the ball and happy to take a phone call at any time if I have any concerns. All in all, I am very happy with the help and support that they have provided both to her and to me and I would highly recommend them to anyone else looking for a care provider in Devizes.
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After my father died, it was obvious my mother's health and wellbeing were deteriorating due to Alzheimer's. Being 'old school' she did not want any help. I phoned the nearest care company and discussed the help required. Alina Homecare came in 2 or 3 mornings a week for personal care. Over time, her condition worsened so care increased to every morning and evening, showering and toileting, giving her as much dignity as possible. As her condition worsened, anger and frustration surfaced and at times physical aggression. Throughout the last six years, I cannot fault Alina. She is now bedbound; the care staff that visit, take the time to talk and try to explain what they are doing to my mum. They don't rush and even now give her as much dignity as possible, whilst making sure she is given the best possible care. The office staff are always friendly and flexible to our needs, even in these difficult times. I learnt more from Alina about personal care than from any other provider. Five Stars.
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Alina has been coming to help my dad for several months now and I can honestly say that they are true angels. Nothing to too much trouble and they are constantly checking if there is anything else they can do for Dad. They persist with his showers although we know he has a stubborn streak. The ladies in the office are so helpful and always on the end of the phone. Well done to everyone.
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The worst care we experienced in four years.
Some staff are adequate but others are not clear about the role they’re performing.
Some carers continuously refused to lift a fragile 92-year-old, light lady with another carer (our 24-hour carer) - they think this should not be part of their remit despite having all the equipment they requested to be at their disposal.
Despite getting hoists and chairs for washing, some staff preferred to talk lots and do nothing; letting the 24-hour carer continue to work alone.
We had a 24-hour carer living in with my mother-in-law seven days per week who was employed through a different - professional - company. Two additional carers from Alina were brought in twice per day to support the main carer but some didn’t!
Alina doesn’t provide continuity with staffing cover. They send carers back whom you’ve complained about. They also charge you despite receiving complaints and never deal with the complaints.
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The ladies who come to me are always friendly, cheerful and quite willing to do anything asked of them. They prepare and cook my midday meal and dessert very well and always make sure I have fresh drinking water. I wear a leg catheter and it has to be changed weekly. A job they do well. I am elderly, live alone and pleased to see them.
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Having researched and 'interviewed' several different care agencies, Mum and I are really happy that we chose Alina Homecare. The staff who come out to Mum are knowledgeable, well-trained, kind and caring. Most importantly to me, they treat Mum with dignity and have quickly got to know her and her likes and dislikes. She was not keen to accept help initially (having lived independently for many years, and then having a less-than-satisfactory experience with another agency) but very soon reported to me that 'having the Alina ladies coming in feels like having friends looking after me.' They take a genuine interest in her welfare, are always cheerful and reassuring, and communicate well with the family over any concerns. Carers like this are worth their weight in gold!
The field supervisor is in regular communication and makes sure that Mum's somewhat complicated and long list of medication is always correctly administered. A few teething issues with rotas have now been sorted.
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I have been delighted with the standard of care given to my relative. She suffers from dementia and when they came on board, she was refusing to shower. The carers won her round and she now regularly allows them to help her shower. Communication, through the office, is also great. I live some way away but they reply promptly to my emails. Cannot ask for anything more it is so appreciated.
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My mum, who has severe mixed dementia is post-stroke and very unsteady on her feet, lives with my husband and I. Due to a back problem myself, I needed assistance with showering Mum and also wanted to give Mum the opportunity to have a chat with other people, which she thoroughly enjoys. Of course, this has not been possible during lock-down (she's been shielding since February) which has had a knock-on effect to her dementia which appears to have deteriorated.
The Alina Team have been wonderful, so helpful, kind and accommodating to Mum's needs. Mum still likes to be in control and the carer comes around twice a week and helps Mum to shower and wash her hair wash. She helps Mum get dressed and after, sits and has a chat and a cup of tea and they have struck up a lovely friendship. Just this hour or so gives me respite and gives Mum a chance to have a good old natter.
The carer put Mum's mind at rest from the first visit and is so thoughtful. Nothing is too much trouble for her.
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I just wanted to thank Alina, Bromsgrove for the care, consideration and respect with which the company treats both my mother and my family. The carers visiting my mother's home are always sensitive to her needs and attentive to her living environment - attending to anything that can improve her daily life - food, walks, personal hygiene etc. I also have confidence in the office staff at Bromsgrove and feel we have built up a good working relationship. I am able to discuss the changing needs of my 97-year-old mother in the knowledge that the staff will do their utmost to accommodate any alterations to her care programme. I would like therefore to extend my thanks and sincere appreciation for all they do for us hoping they all keep safe (and sane) in this very demanding world we are presently experiencing.
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After suffering from a stroke in February 2020, my mum returned home to receive full care, 4 double visits per day.
Having been disabled all her life yet very independent the thought of 'strangers' coming into the home for Mum and my family was a lot to comprehend. From the first moment the girls stepped foot into the house, they were completely empathetic and compassionate. Mum has built up a fantastic relationship with the girls and looks forward to their visits every day. The level of care and compassion that each of the carers show towards Mum and my dad each and every day is truly commendable. Only a few weeks after Mum returned home, the UK declared its lockdown, we were unable to visit and support Mum and Dad in the ways we normally would. Knowing Alina Homecare were going in daily was a huge comfort to us, knowing that Mum's personal care and hygiene would be their top priority and given that she was confined to her bedroom and no-one else could visit they keep her (and my dad!!) sane!! THANK YOU FROM US ALL.
All the carers are fantastic, but I would especially like to shout out to the two who do Mum's morning calls. I cannot thank these girls enough for the hardwork and care they put into their job. Myself & my sisters cannot thank you enough.
I would also like to highlight how great the back office staff are. From the moment we were referred to Alina, a member of staff came out to meet my mum in hospital. He was compassionate and helped us to fully understand what home care entailed, and was really professional. The office staff have also been especially helpful. Over the phone during all hours of the day they have supported us with any queries we've had and have come out to do several home visits, ensuring that they had met with my mum making us feel confident they had that personal touch. During the worldwide pandemic we are all faced with - they have not once let us down! THANK YOU!!
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Living remotely from my parents it was imperative to find a care agency that was perfect for my parents. After much research, my brother and I chose Alina Homecare. The manager and her team have been absolutely fantastic and better than I could have ever imagined. The kindness and care that they show both of my parents who can be difficult at the best of times is heartwarming. Nothing is too much trouble. They do everything I would expect and always go the extra mile. Taking my mum to the dentist, hairdresser and to the supermarket to do their weekly shop. When I visited my parents before I hired Alina, I was horrified by how they were living and frankly very sad and feeling guilty about living 130 miles away. What a difference a year makes. The house is clean, the beds are regularly changed, the fridge is clean and full of edible food. I could go on. I am regularly contacted by the manager and given updates about how they are getting on. 5 stars from me.
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The staff from Alina have been caring for my mother in her home for the past few years. She is now 95 with a diagnosis of Alzheimer's. As my mother's health deteriorated, they needed to be more patient and give her more support. They did so, and the managers were very helpful in identifying different ways in which they (and I) could do this. Latterly the social worker asked for morning and evening visits to help with personal care and medication. My mother was often reluctant for their help which limited what they were able to do, but they did as much as they could, handled her very well and kept me well informed. As the relationship evolved, they supported both my mother and me, and I cannot speak highly enough about them. The managers are experienced and helpful, and staff I had contact with were lovely, I am happy to recommend them to anyone needing personal care for an elderly person on their own.
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The service was started shortly after I was discharged from hospital and was to help to shave and shower me. From the beginning, I had some help shaving but very quickly I was able to cope. Showering was somewhat different only at the end was I able to cope alone.
Carers were different, some were good and some were excellent.
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Alina have been caring for my Mum for the past three months and we are very happy with the service provided. In the morning she is given a wash and breakfast and a lunchbox is made for her to have at lunchtime. They ensure her medication is taken and her water jug is topped up. In the evening a hot meal is prepared and they ensure she has taken her meds and is comfortable and happy before they leave. They left a little gift on one visit of some homemade cakes and cookies for her to have with her tea which was such a lovely touch. We recommended them to a friend who now also uses them.
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Just a few words - but a very big thank you to all at Alina for helping. My friend has not had any care at home before - so, was very nervous about the whole idea, but from the very start he was put at his ease. First with a visit from the assessor, obviously used to putting people with Dementia at ease, she explained the whole procedure with great care and just the right amount of detail so he easily understood what would happen, she kindly reassured him and treated him and his questions so respectfully. Then the lovely ladies who have helped with the shower etc I wish I could name each one, but computer says no! Each one so prompt, polite and extremely professional - but with a lovely smile, a friendly way with them, a joke or two as they go about their work, they have left the bed made, the bathroom clean and clear and my friend in a very much better, happier frame of mind (never mind as fresh as a daisy) than when they arrive. Your staff are a credit to you and your thorough training.
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Alina Homecare has been visiting my mum since January 2020, 3-times a day at weekends and twice on weekdays. They provide personal care, medication requirement, as well as light household duties and providing Mum lunch and supper. I have found all the staff I have met to be efficient, friendly and caring and would recommend their services to others in similar situations. Very happy with the care they provide my mother.
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Caring, cheerful, helpful. We enjoy each visit. It is a good start to the day. The carers seem to have taken a happy pill. Same five really good and firm washing of the body and hair washing and shaving. good timekeeping. Could all carers offer shaving and hair washing?
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The agency provided a bespoke service for my friend which enabled her to continue to live in her own home.
The carers that I met were all very kind and positive and had a lovely way of dealing with my friend who has Alzheimer's.
They were prepared to go the extra mile to ensure she was happy.
Before the carers were involved she was not eating properly or taking her medication. They made sure she had at least two if not three meals a day - my friend was not a big eater at the best of times - and always took her daily medication.
She has enjoyed many trips out which usually involved having either breakfast, elevenses or lunch and the odd spot of shopping.
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I have been cared for by different members of staff and they have all been professional, friendly and kind. The office have been very good about contacting me with any changes of time of visits and very helpful in arranging alternative times to fit in with hospital appointments. Staff have been willing and able to deal with issues e.g. problems with dressings and drainage bags, that have arisen and taken extra time when needed.
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My father was hesitant about having carers but the staff at Alina Homecare soon put him at ease and he now looks forward to their visits. They have cared for him well and know his needs and requirements. They help me immediately with keeping him and his clothes clean and changed regularly. They are always willing to do more visits when I am away or unable to get to him. I am hoping to increase the care they do in the near future.
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Have had Alina Homecare Rustington assist my mother for just over a year. I have found them to be very reliable and punctual on timings. Always treated my mother with dignity and care. Medication always given, food prepared and given or left within easy reach if she didn't feel like eating. Plenty of drinks left within reach. They or the office would contact me if there was any problem. My mother is now going into 24hr care.
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My mum finds it very difficult to accept that she now needs help with washing and dressing, and does not accept this help willingly. The staff from Alina Homecare Chobham, have been wonderful - patient, compassionate, and really understand the challenges older people face when having to accept help. Mum is very fussy and wants her carer to come at 8.00am prompt. There have been one or two occasions when they have been a little bit later, but this has not been too much of a problem for her, because all the staff have been so wonderful. I would have no hesitation in recommending Alina Homecare Chobham. Their prices are competitive and what one would expect to pay for high-quality care. There was one carer in particular who is an absolute star, but I'm not allowed to name her! I went on holiday for a week and felt so relieved because she kept in contact with me by email as Mum was not too well.
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I have found all the carers extremely friendly and helpful. Their visit timings are very accurate and they are willing to stay on longer if needed. All of them leave the shower and bathroom very clean and tidy.
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Since Alina Homecare has started to provide care for my mother she seems happier and looks forward to them coming. My father know that he can do things for himself whilst the carers are with my mum. Carers are always smiling and I can hear them laughing in the bathroom.
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The Alina team looked after my Mum who had Alzheimer's and needed everything doing for her. They were always fantastic with her and she really looked forward to their visits. One particular lady especially made her laugh and they would sing together whilst having a wash and brush up. They were so caring with her once the care became palliative. The manager then turned around a care package really quickly, which enabled us to get Dad home from hospital for his last few days. I cannot express how much appreciated this was. Thanks to all who have helped.
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Alina Homecare Brighton has been providing care for my 91yr old aunt for the past year.
She is always treated with respect and understanding. Beyond the day to day routine, the carers sit and have a little chat with her, take an interest in what she has been doing and take time to reassure her on the days when she is particularly confused or anxious. On several occasions, they have gone that "extra mile" for my aunt's comfort.
When safety issues regarding medication arose, these were quickly identified and dealt with and a permanent solution efficiently put in place.
Reluctant to have carers at first, these kind and caring ladies have completely won my aunt over. She tells me "They are lovely girls. We always have a laugh. Nothing is too much trouble for them"
I live a 3-4 hour car journey away from my aunt and needed a care agency I could trust. Alina has proved to be 100% reliable, professional, kind and caring. I have complete confidence in their care of my aunt.
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My mum only had them for two weeks, the first week was not too bad but the second week the carer was training someone. All they did was wash her hair in the kitchen sink and then sat around talking about their love life. My mum is 86, what does she want to hear about that for? Then we had an invoice charging us more for them to sit around doing nothing. So we are not happy, I did phone and tell them to cancel. Please do not go with them, there are better ones which we have found and cheaper.
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For the past 18 months, Alina Homecare have provided companion care for my 65 year old brother who suffered severe brain injury in a motoring accident in 1971. With a team of three carers (rotating) they have provided a reliable and caring service, escorting him on excursions in his wheelchair access vehicle.
We have found them to be efficient in providing attendance schedules and communication has been first class with regular reviews of our requirements.
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Fully managed support
Dedicated Team
Our experienced local Teams know their communities inside out. From your local GP to your local supermarket, their knowledge helps make life easier. With central support, you can enjoy added peace of mind.
Quality Team
Our central Quality Team sets us apart from agencies and self employed Carers. Our award winning care is reliable, regulated by the CQC and reinforced by our unwavering commitment to high quality care.
Exclusive Training
All our Care Workers are carefully selected and receive excellent training through our exclusive Alina Homecare Academy. We don’t use agency or freelance staff to protect our quality reputation.
Care Monitoring App.
Enjoy full transparency via our care monitoring app., allowing you and your loved ones to track Personal Care as it happens. The app. monitors all aspects of care from mood changes to medication for added confidence.
About our Team
We’re regulated by the Care Quality Commission and proud winners of the homecare.co.uk Top 20 UK Home Care Group Award 2021, 2022, 2023, 2024 & 2025. We’re extremely proud of the standard of care we deliver and we’re passionate about making what we call the ‘Alina Difference’ to people’s lives.
It’s no wonder why 99.7% of clients say they’re satisfied with our care and support!
Cost of Personal Care
The cost of Personal Care at Home varies according to your needs. Our Team works with you to find a personalised care plan that suits your requirements, routine and budget.
Complete our costs calculator to learn more about the cost of Personal Care.
When you get in touch, we can arrange a no obligation free home visit to discuss your needs in more detail.
Quick questions
What is Personal Care?
Personal Care is a term that covers a range of Home Care services. It covers any daily personal tasks, such as maintaining personal hygiene, going to the bathroom and dressing. Find your local Alina Homecare Team to learn more about how we can help you.
What is included with Personal Care?
Among other tasks, Personal Care can include bathing and showering, including bed baths, applying lotions and creams, dressing and getting ready for bed, oral hygiene, continence support and more. Whatever help you need, however much or little, we can help.
Who delivers Personal Care?
Personal Care can often be delivered by friends, relatives and loved ones. Our Personal Care service is delivered by professionally trained Care Workers. All our Teams receive exclusive training to ensure our reputation for high quality care is maintained.
How much does it cost?
Personal Care costs do vary according to the type of care needed, the number of care visits and where you live. To learn more and to get a personalised quote, find your local Team.
How can I fund Personal Care?
There are many ways to fund care. Learn more by reading our guide to funding Home Care.
Why is Personal Care important?
Personal Care helps maintain you or your loved one’s dignity, hygiene and general wellbeing. Good hygiene doesn’t just reduce the risk of infection or illness, it also can improve mental health. Personal Care can also help ease the pressure of performing intimate tasks for loved ones so family and friends can focus on relationships without feeling uncomfortable.
What does a Personal Care home visit involve?
If you are considering Personal Care, we recommend arranging a free home visit from our local Team to discuss your care needs. The reason for an initial home visit is to ensure a Personal Care plan is tailored specifically to your needs and preferences. We take time to get to know you, understanding your likes and dislikes so we can provide care that’s all about you. We’ll work hard to find opportunities to promote independence, supporting you or your loved one to do as much as you can. When this isn’t possible, we will be there to help and support as much as needed. Arranging care for the first time, or switching providers, can be stressful. There are often a lot of questions that need answering and our local Teams are ready to chat when you need them. To get started, find your local Team.
What are the options for Personal Care?
Personal Care is a key part of Care at Home. From showering to getting dressed, brushing teeth to shaving, it can include any daily task. Our Care Workers can also provide other services, whether it be companionship and a cup of tea or more specialist support. Of course, certain complex conditions have particular Personal Care needs. Our Care Workers are able to help with these conditions, such as After Stroke Care, Multiple Sclerosis Care at Home and care for Cancer or Dementia. We also offer Parkinson’s Care.
If you need a large amount of Personal Care, Live-in Care may be a good solution. It allows you or your loved one to remain at home with a sense of independence, while receiving as much care as they need. Live-in Carers can provide Personal Care alongside other services, such as Domestic Care, which includes light cleaning and laundry.
How does Alina Homecare compare to an introductory agency?
Introductory agencies are not regulated and quality cannot be guaranteed. We provide fully regulated services that are inspected by the Care Quality Commission (CQC). We also provide full and exclusive training for our Care Workers, whereas private and agency Carers may not have comprehensive training. In addition to this, our services are also backed up with central support; this means you can count on us even if your Care Worker needs time off as our local Team can step in to ensure continuity of care.
What areas do you cover?
We provide care across the South of England. Find your local Team.
How do you compare to an agency?
Agencies are not regulated and quality cannot be guaranteed. We provide fully regulated services that are inspected by the Care Quality Commission (CQC). We also provide full and exclusive training for our Care Workers, whereas private and agency Carers do not have comprehensive training. In addition to this, our services are also backed up with central support; this means you can count on us even if your Care Worker is sick or needs time off, as we can source a replacement to ensure continuity of care.
How is Personal Care monitored?
Like all our services, our Personal Care is regulated by the CQC. The CQC is an independent regulator that inspects our services to ensure our quality standards are maintained. This includes checking that our care is focused on our clients as individuals, as well as that we keep you safe and secure at all times. In addition to this, we are proud to partner with Birdie. Birdie’s innovative care technology enables us to digitally log and monitor the support we provide. The Birdie Family app., with your consent, also allows full visibility of care at any time for you and your loved ones. It’s a great way of providing added reassurance that you’re receiving the highest quality care.
Contact us
References
1. Statista, “Prescription Medication by Age Group: England”, Reviewed 30 January 2023.