Our Cookies Policy

1. What are cookies?
Cookies are small files placed on your device so you can be recognised and remembered. A cookie is sent to your browser and stored on your computer.

When you visit our website, we collect information from you automatically through these cookies or similar technology like tags and pixels. By using the Alina Homecare website, you consent to cookies being used in accordance with this policy.

2. Why do we use cookies?
The cookies we use are safe and secure, and we don’t store your personal information. We use them, for example, to:

  • Remember your settings and preferences
  • Show the most useful content for you so you might see our ads on other websites
  • Understand who visits our websites, how they navigate, and how easy they are to use
  • Track your activity on our website, such as filling in a form or giving us a call

We don’t:

  • Show adverts from third parties on our websites
  • Store personal information in our cookies that could identify you directly, like your name, email, postcode, or financial information (credit card, bank account). The data we collect is anonymous
  • Sell your data to anyone else for any reason

3. Types of cookies we use
There are two sources of cookies:

  • First party cookies – set by the owner of a website, in this case Alina Homecare
  • Third party cookies – set by third party websites such as Google or Facebook to display online advertising and social sharing features.

There are broadly four types of cookie:

  • Strictly necessary cookies – essential cookies that make our website work, and enable features you expect from our website, such as navigation and live chat
  • Performance cookies – cookies that collect anonymous information to assess the performance of our website, using tools such as Google Analytics
  • Functionality cookies – cookies that remember choices you previously made so you can continue to use our website the way you want to
  • Marketing cookies – cookies that collect information about your behaviour on our website and use this data to help us run and optimise our digital marketing activity, such as social media and adverts

4. Blocking or restricting cookies
Manage your cookie settings within your browser. If you disable cookies, your experience of using our website may be compromised as some of the cookies help us to identify and resolve errors or display relevant content.

Learn more about cookies here: www.aboutcookies.org
Opt out of being tracked here: tools.google.com/dlpage/gaoptout.

Alina Homecare

Cookie Time (if known) Description
PHPSESSID Session This is a necessary cookie used for managing user sessions on the website.

Google

Google’s policies for these cookies can be accessed here: https://policies.google.com/technologies/types 

Cookie Time (if known) Description
1P_JAR, CONSENT, NID Various This is a group of performance cookies that set a unique ID to remember user preferences and other information such as website statistics and to track conversion rates.
_ga 2 years This is a performance cookie used to distinguish users on Google Analytics.
_gat__UA-56411764-1 1 minute This is a performance cookie used by Google Tag Manager and Google Analytics to throttle request rate.
_gat_gtag_UA_56511764_1 1 minute This is a performance cookie used for Google Tag Manager.
_ga_1PF1F8LNTV 2 years This is a performance cookie used to store and count pageviews in Google Analytics.
_gcl_au 3 months This is a targeting or advertising cookie used to track clicks on our Google Ads, and to store information in a first-party cookie so that conversions can be attributed to the ad you clicked on.
_gid 1 day This is a performance cookie used to distinguish users on the Google Analytics platform.

Microsoft

Cookie Time (if known) Description
_uetsid 1 day This is a targeting or advertising cookie used to help us engage with users that have previously visited our website.
_uetvid 7 days This is a targeting or advertising cookie used to allow us to engage with users that have previously visited our website.

Tawk.to – live chat

Cookie Time (if known) Description
TawkConnectionTime Session This is a functionality cookie that remembers the user so that past chat conversations can be identified to improve our service.
_tawkuuid 6 months This is a functionality cookie that remembers the user so that we can link chat conversations together to provide a better service.

CallRail – call monitoring

Cookie Time (if known) Description
Calltrk_landing 1 year This is a performance cookie that stores the landing page URL so a user’s source can be accurately attributed when displaying a tracking phone number.
Calltrk_fcid 1 year This is a performance cookie that stores a unique identifier used to track form submissions when form tracking is enabled.
Calltrk_session_id 1 year This is a performance cookie that stores a unique identifier for a user’s browser session so it can be associated with a phone call if one occurs.
Calltrk_referrer 1 year This is a performance cookie that stores the referring URL so user source can be accurately attributed when displaying a tracking phone number.

Crazy Egg

Cookie Time (if known) Description
_ce.s 1 year This is a performance cookie used to track and record a user’s unique ID, tracking host, and start time of session.

5. Contact us
If you have a question, contact us via:

Email: info@alinahomecare.com
Post: Data Protection Officer, Alina Homecare, Manor House, Church Street, Leatherhead KT22 8DN

6. Changes to this cookie policy
This policy was published on November 4 2021.