Our Cookies Policy

What are cookies?

Cookies are small files placed on your device so you can be recognised and remembered. A cookie is sent to your browser and stored on your computer.

When you visit our website, we collect information from you automatically through these cookies or similar technology like tags and pixels. By using the Alina Homecare website, you consent to cookies being used in accordance with this policy.

Why do we use cookies?

The cookies we use are safe and secure, and we don’t store your personal information. We use them, for example, to:

  • Remember your settings and preferences
  • Show the most useful content for you so you might see our ads on other websites
  • Understand who visits our websites, how they navigate, and how easy they are to use
  • Track your activity on our website, such as filling in a form or giving us a call

We don’t:

  • Show adverts from third parties on our websites
  • Store personal information in our cookies that could identify you directly, like your name, email, postcode, or financial information (credit card, bank account). The data we collect is anonymous
  • Sell your data to anyone else for any reason

There are two sources of cookies:

  • First party cookies – set by the owner of a website, in this case Alina Homecare
  • Third party cookies – set by third party websites such as Google or Facebook to display online advertising and social sharing features.

There are broadly four types of cookie:

  • Strictly necessary cookies – essential cookies that make our website work, and enable features you expect from our website, such as navigation and live chat
  • Performance cookies – cookies that collect anonymous information to assess the performance of our website, using tools such as Google Analytics
  • Functionality cookies – cookies that remember choices you previously made so you can continue to use our website the way you want to
  • Marketing cookies – cookies that collect information about your behaviour on our website and use this data to help us run and optimise our digital marketing activity, such as social media and adverts

Blocking or restricting cookies

Manage your cookie settings within your browser. If you disable cookies, your experience of using our website may be compromised as some of the cookies help us to identify and resolve errors or display relevant content.

Learn more about cookies here: www.aboutcookies.org
Opt out of being tracked here: tools.google.com/dlpage/gaoptout.

Alina Homecare cookies

CookieTime (if known)Description
PHPSESSIDSessionThis is a necessary cookie used for managing user sessions on the website.

Google cookies

Google’s policies for these cookies can be accessed here: https://policies.google.com/technologies/types 

CookieTime (if known)Description
1P_JAR, CONSENT, NIDVariousThis is a group of performance cookies that set a unique ID to remember user preferences and other information such as website statistics and to track conversion rates.
_ga2 yearsThis is a performance cookie used to distinguish users on Google Analytics.
_gat__UA-56411764-11 minuteThis is a performance cookie used by Google Tag Manager and Google Analytics to throttle request rate.
_gat_gtag_UA_56511764_11 minuteThis is a performance cookie used for Google Tag Manager.
_ga_1PF1F8LNTV2 yearsThis is a performance cookie used to store and count pageviews in Google Analytics.
_gcl_au3 monthsThis is a targeting or advertising cookie used to track clicks on our Google Ads, and to store information in a first-party cookie so that conversions can be attributed to the ad you clicked on.
_gid1 dayThis is a performance cookie used to distinguish users on the Google Analytics platform.

CallRail cookies

CookieTime (if known)Description
Calltrk_landing1 yearThis is a performance cookie that stores the landing page URL so a user’s source can be accurately attributed when displaying a tracking phone number.
Calltrk_fcid1 yearThis is a performance cookie that stores a unique identifier used to track form submissions when form tracking is enabled.
Calltrk_session_id1 yearThis is a performance cookie that stores a unique identifier for a user’s browser session so it can be associated with a phone call if one occurs.
Calltrk_referrer1 yearThis is a performance cookie that stores the referring URL so user source can be accurately attributed when displaying a tracking phone number.

Live chat (SalesIQ) cookies

Please refer to the SalesIQ website for an up-to-date list of cookies used by our live chat plugin: https://www.zoho.com/salesiq/cookies-policy.html

Crazy Egg cookies

CookieTime (if known)Description
_ce.s1 yearThis is a performance cookie used to track and record a user’s unique ID, tracking host, and start time of session.

Contact us

If you have a question, contact us via:

Email: info@alinahomecare.com
Post: Data Protection Officer, Alina Homecare, Manor House, Church Street, Leatherhead KT22 8DN

This policy was published on November 4 2021.