Christchurch Achieves GOOD Rating From CQC

Posted on 9 August 2021

Alina Homecare Christchurch has received a GOOD rating from the Care Quality Commission (CQC). CQC carries out comprehensive inspections using five major evaluation categories to ensure services being provided are Safe, Caring, Effective, Responsive to people’s needs and Well-led. Alina Homecare Christchurch received GOOD in all five categories.

CQC inspectors independently inspect staff, clients and their relatives to interview and hear firsthand feedback about the service.

Interviews with local clients provided heartwarming feedback: “I feel safe in their hands, I couldn’t praise them (staff) enough”, “I love some of my carers, I just wish they could come all the time”.

The CQC inspector commented that “people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests”.

Christchurch Registered Manager and local resident, Kim Gordon said, “This was our first CQC inspection and we’re over the moon with the rating! The Team work so hard, particularly over the last year, to provide safe and our trademark high quality care to the people we support. I’m so proud of the Team.”

Alina Homecare is a rapidly expanding care at home and support service, with branches spanning the Midlands and south of England. Their care services include: Personal and Domestic, Companionship, Respite & Emergency, Live-in, Stroke, Palliative and much more. The care provided by Alina Homecare heavily emphasises the values of Quality, Integrity and Respect, whilst promoting client independence.

To read the report in full, click here.