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Why choose us?
Everyone should receive the care and support they need to have the best possible quality of life. Our mission is to make life easier for everyone.
We call it the ‘Alina Difference’.
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Our quality Home Care services
We offer care and support to anyone who wants to maintain independence and live comfortably in the place they call home.
We aim to provide truly person centred care as part of our efforts to improve the quality of social care. All our Home Care and Disability Support services are available every day of the week and are fully managed by local professional Teams backed by Central Support Teams.
5 reasons to choose us
We’ve supported hundreds of people to maintain independence and achieve their goals. Swipe across to learn more about why we’re the first choice for so many people:
Quality Assured Care
We employ our own internal Quality Team to maintain high standards and exceed external regulations. Our services are regulated by the Care Quality Commission (CQC) to ensure we’re providing the best possible care and support to people who rely on our high quality services.
Person Centred
The care and support we provide are always person centred. All our care and support plans are tailored to the needs of people who use our services and we endeavour to ensure nothing is overlooked. We understand circumstances can change, which is why we aim to be fully flexible.
Expert Training
All our Care and Support Workers receive excellent training through our exclusive Academy to ensure they have the right skills and knowledge to provide our quality care and support services. We don’t use an agency or freelance staff to ensure we maintain our high quality reputation.
Continuity of Care
We achieve continuity of care through our professional Teams. Our highly valued Teams have access to 24/7 help and are fully supported by their experienced Managers. If there’s a change in circumstance, we work hard to ensure the same high quality care and support will still be provided.
Experienced Teams
Our Care and Support Teams have many years experience in providing carefully tailored care and specialist support. Our Teams include trained specialists who support people with different conditions and disabilities. This includes dementia, autism, Parkinson’s and Down syndrome.
Supporting Care at Home with Birdie
We understand the advantages technology brings to enhance our services, which is why we embrace it in our daily activities. We’re proud to partner with Birdie – a personalised care technology which allows us to monitor and record the care we provide in real time.
The Birdie app. guides our Care Workers with their delivery of care. They use it to record observations, including your loved one’s mood or concerns, and to make notes such as tracking medication has been taken. With your loved one’s consent, you can access these records to learn more about what care has been delivered. This provides valuable peace of mind and reassurance as you know your loved one is receiving quality care.
Our Care Workers record important information for each care visit, including:
Award winning Home Care
Our Home Care services are award winning!
We’re incredibly proud winners of the homecare.co.uk Top 20 UK Home Care Group for three consecutive years – 2021, 2022 & 2023.
Not only are we winners of the Top 20 UK Home Care Group, but some of our branches are also successful winners in their regions of the UK. This is a fantastic achievement and recognises the hard work and dedication that goes into providing excellent quality care to people who rely on our services.
Our reviews
We receive independent reviews to enable us to constantly improve our services. Throughout our website, you’ll find plenty of reviews we’ve received, but here are just a few examples:
“Efficient, compassionate, kind, cheerful and they lift the mood in often difficult circumstances.”
Tracy, Relative, Trowbridge
“I cannot thank the Team enough for the high quality care given and quick response to update the care when required.”
Gina, Relative, Horsham
“I’ve dealt with five other care providers and Alina Homecare is by far the best. I’d recommend them to anyone.”
Rebecca, Relative, Walton-on-Thames
What makes our Home Care different?
We’re proud of the dedicated care we provide. Our commitment to quality is what sets us apart from many other care providers. We do this because we wholeheartedly believe the people who use our services deserve the best. When you or your loved one chooses Alina Homecare, we guarantee you’ll experience what we call the ‘Alina Difference’. Learn more about what makes us different to other care providers below:
| Alina Homecare – Care at Home | Unregulated Agencies | |
|---|---|---|
| Excellent training through our exclusive Academy | ✓ | ✘ |
| Fully managed support | ✓ | ✘ |
| Directly employed Care Teams | ✓ | ✘ |
| Continuity of care and support | ✓ | ✘ |
| Fully transparent service | ✓ | ✘ |
What makes our jobs different?
Our Care and Support Teams are at the heart of our established reputation and the reason we’re able to deliver such high quality services. They’re trained to go above and beyond when delivering person centred and dedicated support to people at home.
We have internal Recruitment Teams who carry out comprehensive pre employment checks on all new staff to match the character and experience of our employees with our core values.
Our exclusive Alina Homecare Academy provides thorough induction training so that all Team members can carry out their duties with sufficient knowledge and expertise. We also offer ongoing specialist training opportunities to allow for professional growth.
All our staff receive constant support from all Teams within the organisation, as well as benefitting from many other great perks. We care about the mental health and wellbeing of all our staff – that’s why we make sure every Team member has access to professional external 24/7 wellbeing support.
Our values
Our values are at the heart of everything we do.
Quality is key to delivering the highest standard of care and support in a truly person centred way. We’ve worked hard to ensure our Teams know how to deliver high quality care and support for the people who use our services so they experience the ‘Alina Difference’.
Integrity is a key part of our culture and directs how we operate. It enables us to be open, honest and transparent in everything we do. From the way our Teams work together, to the delivery of our care and support services, we ensure our operations are always conducted with integrity.
Respecting the people who use our services and other members of our Teams is what drives us forward. Everybody has the right to respect. Because of this, we ensure that our Teams understand this when delivering care and support to the people who use our services.
Embracing change and remaining flexible allows us to continuously deliver the highest quality support. We always welcome ideas to make services better than before. We use innovative technologies, such as My Diary and Birdie, to support the delivery of our services.
All our Care and Support Teams are united by a common goal – to make life easier. This is possible by working collaboratively as a wider Group. Collaboration allows us to support each other to deliver high quality care and support every day.