Privacy notices
Our Cookies Policy
Updated: August 2026
1 What are cookies?
Cookies are small files placed on your device so you can be recognised and remembered. A cookie is sent to your browser and stored on your computer. When you visit our website, we collect information from you automatically through these cookies or similar technology like tags and pixels. When using the Alina Homecare website, you can consent to cookies being used in accordance with this policy or opt out using our cookie banner.
2 Why do we use cookies?
The cookies we use are safe and secure and we don’t store your personal information. We use them, for example, to:
- Remember your settings and preferences
- Show the most useful content for you so you might see our ads on other websites
- Understand who visits our websites, how they navigate and how easy they are to use
- Show you a working phone number for your local Team and connect your call to the right branch
- Track your activity on our website, such as filling in a form or giving us a call
We don’t sell your data to anyone else for any reason, show adverts from third parties on our websites or store personal information in our cookies that could identify you directly, like your name, email, postcode, or financial information (credit card, bank account).
3 Types of cookie we use
There are two sources of cookies:
- First party cookies – set by the owner of a website, in this case Alina Homecare
- Third party cookies – set by third party websites such as Google to enhance advertising and social sharing features.
There are broadly four types of cookie:
- Marketing cookies – cookies that collect information about your behaviour on our website and use this data to help us run and optimise our digital marketing activity, such as social media and adverts
- Strictly necessary cookies – essential cookies that make our website work and enable features you expect from our website, such as navigation, live chat and showing you a working phone number for your local Team
- Performance cookies – cookies that collect anonymous information to assess the performance of our website, using tools such as Google Analytics
- Functionality cookies – cookies that remember choices you previously made so you can continue to use our website the way you want to
Some of these are stored as cookies and some are stored in your browser’s local storage, which works in a similar way. Both are covered by this policy and both are cleared when you clear your browsing data.
We also use a tool that measures how our website is performing without storing anything on your device at all. There is nothing for you to accept or decline, and you can read about it at the end of section 6.
4 Customising your cookies
Manage your cookie settings within your browser or our cookie banner. If you disable cookies, your experience of using our website may be compromised as some of the cookies help us to identify and resolve errors or display relevant content.
Learn more about cookies here: www.aboutcookies.org
Opt out of being tracked here: tools.google.com/dlpage/gaoptout.
5 Strictly Necessary Cookies
These are set when you arrive so the website works properly. They include the cookies that show you a working phone number for your local Team and connect your call to the right branch menu. Our call tracking provider classifies these as strictly necessary rather than marketing or analytical cookies.[1][2]
| Provider | Cookie | Time | Description |
|---|---|---|---|
| – | PHPSESSID |
Session | This is a necessary cookie used for managing user sessions on the website. |
| Cloudflare | __cf_bm |
30 minutes | Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. |
| DoubleClick | test_cookie |
Session | A session cookie used to check if the user’s browser supports cookies. |
| GDPR Cookie Compliance | moove_gdpr_popup |
1 year | Stores the cookie choices you made in our banner so we can apply them and avoid asking you again. |
| CallRail | calltrk_session_id |
90 days | Identifies your visit so the phone number shown to you stays the same as you move between pages. |
| CallRail | calltrk_fcid |
90 days | Keeps you matched to the same phone number if you come back to the website later. |
| CallRail | calltrk_landing |
90 days | Stores the first page you arrived on so the correct phone number can be shown. |
| CallRail | calltrk_referrer |
90 days | Stores how you reached our website so the correct phone number can be shown. |
| Alina Homecare | cef_vid |
90 days | Lets our enquiry forms recognise a returning visit so a part completed form can be picked up again. |
| Alina Homecare | cef_utm |
30 days | Stores the page you arrived on so your enquiry reaches the right Team. |
Local storage: our call tracking also keeps a copy of the details above in your browser’s local storage, under names beginning calltrk-. These hold the same information as the cookies listed above and are cleared when you clear your browsing data.
[1] CallRail, Troubleshooting dynamic number insertion | [2] CallRail, Dynamic number insertion overview
6 Analytics & Marketing Cookies
These are only set if you accept them in our cookie banner. If you decline, none of the following are placed on your device.
| Provider | Cookie | Time | Description |
|---|---|---|---|
| Google Analytics | _ga |
2 years | Records a particular ID used to come up with data about website usage by the user |
| Google Analytics | _ga_# |
2 years | Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions |
| Google Ads | ga-audiences |
Session | Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites |
| Google Ads | _gcl_au |
3 months | Used by Google to link an advert click to an action taken on our website, so we can see which adverts are working. |
| Microsoft Clarity | _clck |
1 year | Stores an anonymous ID so we can see how our pages are used and where people get stuck. |
| Microsoft Clarity | _clsk |
1 day | Joins the pages you view into a single visit so we can understand the journey through our website. |
| Zoho SalesIQ | zalb_b3e783bb62 |
Session | Used for load balancing of SalesIQ servers. |
| Zoho SalesIQ | LS_CSRF_TOKEN |
Session | Used for security purposes to prevent cross-site request forgery. |
| Zoho SalesIQ | priority |
1 day | Manages the priority of chat requests and interactions on the website. |
Local storage: if you accept these cookies, Google Ads also stores a small record under _gcl_ls in your browser’s local storage for the same purpose as the cookies above.
Measurement without cookies: we also use Ahrefs Web Analytics, which tells us how many people visit our pages and how they move through the website. It works without cookies, does not store anything on your device and does not identify you, so it is not part of the choices in our cookie banner.
If you have a question, contact us via:
- Email: info@alinahomecare.com
- Post: Alina Homecare, Manor House, Church Street, Leatherhead KT22 8DN