Policies
Accessibility statement
We want everyone to be able to use our websites, whatever device you use and however you browse. This statement covers alinahomecare.com and our jobs site, jobs.alinahomecare.com.
1Using our websites
You should be able to:
- zoom in up to 400% without the text spilling off the screen
- change colours, contrast levels and fonts using your browser or device settings
- move around the websites using just a keyboard
- use the websites with a screen reader, such as VoiceOver, TalkBack or NVDA
- fill in our forms on a phone, tablet or computer
AbilityNet has advice on making your device easier to use if you have a disability.
2The standard we work to
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We check new pages and forms against these guidelines before they go live, and we review older pages as we update them.
3What we are still working on
We know some parts of our websites are not yet fully accessible:
- some of our older PDF documents, such as reports and statements, may not work well with a screen reader
- some older images may not have a helpful text description
- some videos may not have captions
- some content comes from other services we use, such as maps, videos, review widgets and Indeed job listings, and we cannot always control how accessible it is
We are working through these and will update this statement as we fix them.
4Getting information in another format
If you need information from our websites in a different format, such as large print, easy read, an audio recording or braille, or you would like to talk to us instead, call us free on 0808 178 7291 or contact us online. We will get back to you as soon as we can, and within 5 working days.
If you are applying for a job with us and need any adjustments to the application or interview, tell us when you apply or call our recruitment team, and we will be happy to help.
5Reporting a problem
If something on our websites is hard to use or does not work for you, please let us know. Tell us the page address and what went wrong, and we will look into it. Call us on 0808 178 7291 or contact us online.
If you are not happy with how we respond, you can make a complaint through our complaints page.
This statement was prepared in November 2026. We review it at least once a year.
