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Our care offers conversation & companionship to combat loneliness through the winter months.

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Our Cookies Policy

Updated: September 2025

1 What are cookies?

Cookies are small files placed on your device so you can be recognised and remembered. A cookie is sent to your browser and stored on your computer. When you visit our website, we collect information from you automatically through these cookies or similar technology like tags and pixels. When using the Alina Homecare website, you can consent to cookies being used in accordance with this policy or opt out using our cookie banner.

2 Why do we use cookies?

The cookies we use are safe and secure and we don’t store your personal information. We use them, for example, to:

  • Remember your settings and preferences
  • Show the most useful content for you so you might see our ads on other websites
  • Understand who visits our websites, how they navigate and how easy they are to use
  • Track your activity on our website, such as filling in a form or giving us a call

We don’t sell your data to anyone else for any reason, show adverts from third parties on our websites or store personal information in our cookies that could identify you directly, like your name, email, postcode, or financial information (credit card, bank account).

3 Types of cookie we use

There are two sources of cookies:

  • First party cookies – set by the owner of a website, in this case Alina Homecare
  • Third party cookies – set by third party websites such as Google to enhance advertising and social sharing features.

There are broadly four types of cookie:

  • Marketing cookies – cookies that collect information about your behaviour on our website and use this data to help us run and optimise our digital marketing activity, such as social media and adverts
  • Strictly necessary cookies – essential cookies that make our website work and enable features you expect from our website, such as navigation and live chat
  • Performance cookies – cookies that collect anonymous information to assess the performance of our website, using tools such as Google Analytics
  • Functionality cookies – cookies that remember choices you previously made so you can continue to use our website the way you want to

4 Customising your cookies

Manage your cookie settings within your browser or our cookie banner. If you disable cookies, your experience of using our website may be compromised as some of the cookies help us to identify and resolve errors or display relevant content.

Learn more about cookies here: www.aboutcookies.org

Opt out of being tracked here: tools.google.com/dlpage/gaoptout.

5 Strictly Necessary Cookies

Provider Cookie Time Description
– PHPSESSID Session This is a necessary cookie used for managing user sessions on the website.
Cloudflare __cf_bm 30 minutes Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.
DoubleClick test_cookie Session A session cookie used to check if the user’s browser supports cookies.

6 Analytics & Marketing Cookies

Provider Cookie Time Description
Google Ads ga-audiences Session Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites
Google Analytics _ga_# 2 years Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions
Google Analytics _ga 2 years Records a particular ID used to come up with data about website usage by the user
Adobe Analytics s7 Session Gather data regarding site usage and user behavior on the website.
CallRail calltrk-calltrk_fcid Session Used for call tracking functionality.
CallRail calltrk-calltrk_landing Persistent Stores the landing page URL to accurately attribute the visitor source when displaying a tracking phone number.
CallRail calltrk-_ga_1PF1F8LNTV Persistent Used for call tracking.
CallRail calltrk-calltrk_referrer Persistent Stores the referring URL to accurately attribute the visitor source.
CallRail calltrk-_ga Persistent Used for call tracking.
CallRail calltrk-integration-data-ttl Persistent Used for custom cookie capture integration.
CallRail calltrk_fcid Persistent Used for call tracking functionality.
Zoho SalesIQ zalb_b3e783bb62 Session Used for load balancing of SalesIQ servers.
Zoho SalesIQ LS_CSRF_TOKEN Session Used for security purposes to prevent cross-site request forgery.
Zoho SalesIQ priority 1 day Manages the priority of chat requests and interactions on the website.

If you have a question, contact us via:

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Alina Homecare
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that our website can function properly. You can read what these cookies do in our Cookies Policy.

Analytics Cookies

This website uses some cookies to collect anonymous information that helps us improve your experience. You can explore our Cookies Policy to learn more.

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