Our Cookies Policy
What are cookies?
Cookies are small files placed on your device so you can be recognised and remembered. A cookie is sent to your browser and stored on your computer. When you visit our website, we collect information from you automatically through these cookies or similar technology like tags and pixels. When using the Alina Homecare website, you can consent to cookies being used in accordance with this policy or opt out using our cookie banner.
Why do we use cookies?
- Remember your settings and preferences
- Show the most useful content for you so you might see our ads on other websites
- Understand who visits our websites, how they navigate and how easy they are to use
- Track your activity on our website, such as filling in a form or giving us a call
We don’t sell your data to anyone else for any reason, show adverts from third parties on our websites or store personal information in our cookies that could identify you directly, like your name, email, postcode, or financial information (credit card, bank account).
Types of cookie we use
- First party cookies – set by the owner of a website, in this case Alina Homecare
- Third party cookies – set by third party websites such as Google to enhance advertising and social sharing features.
There are broadly four types of cookie:
- Marketing cookies – cookies that collect information about your behaviour on our website and use this data to help us run and optimise our digital marketing activity, such as social media and adverts
- Strictly necessary cookies – essential cookies that make our website work and enable features you expect from our website, such as navigation and live chat
- Performance cookies – cookies that collect anonymous information to assess the performance of our website, using tools such as Google Analytics
- Functionality cookies – cookies that remember choices you previously made so you can continue to use our website the way you want to
Customising your cookies
| Provider | Cookie | Time | Description |
|---|---|---|---|
| PHPSESSID | Session | This is a necessary cookie used for managing user sessions on the website. | |
| Cloudflare | __cf_bm | 30 minutes | Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. |
| DoubleClick | test_cookie | Session | A session cookie used to check if the user’s browser supports cookies. |
| Provider | Cookie | Time | Description |
|---|---|---|---|
| Google Ads | ga-audiences | Session | Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites |
| Google Analytics | _ga_# | 2 years | Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions |
| Google Analytics | _ga | 2 years | Records a particular ID used to come up with data about website usage by the user |
| Adobe Analytics | s7 | Session | Gather data regarding site usage and user behavior on the website. |
| CallRail | calltrk-calltrk_fcid | Session | Used for call tracking functionality. |
| CallRail | calltrk-calltrk_landing | Persistent | Stores the landing page URL to accurately attribute the visitor source when displaying a tracking phone number. |
| CallRail | calltrk-_ga_1PF1F8LNTV | Persistent | Used for call tracking. |
| CallRail | calltrk-calltrk_referrer | Persistent | Stores the referring URL to accurately attribute the visitor source. |
| CallRail | calltrk-_ga | Persistent | Used for call tracking. |
| CallRail | calltrk-integration-data-ttl | Persistent | Used for custom cookie capture integration. |
| CallRail | calltrk_fcid | Persistent | Used for call tracking functionality. |
| Zoho SalesIQ | zalb_b3e783bb62 | Session | Used for load balancing of SalesIQ servers. |
| Zoho SalesIQ | LS_CSRF_TOKEN | Session | Used for security purposes to prevent cross-site request forgery. |
| Zoho SalesIQ | priority | 1 day | Manages the priority of chat requests and interactions on the website. |
If you have a question, contact us via:
Email: info@alinahomecare.com
Post: Alina Homecare, Manor House, Church Street, Leatherhead KT22 8DN
Updated March 2025.