Alina Homecare Bristol North has achieved a GOOD rating from the Care Quality Commission (CQC). The CQC carries out comprehensive inspections using five major evaluation categories to ensure the services being provided are Safe, Caring, Effective, Responsive to people’s needs and Well-led. Alina Homecare Bristol North achieved GOOD in all five categories.
Coordinator – Debbie Effamy (left), Carer – Susan Prosser (centre), & Registered Manager – Sally Carter (right)
CQC inspectors independently inspect staff, clients and their relatives to interview and hear firsthand feedback about the service.
Interviews with local clients presented fantastic feedback: “Alina staff bring joy to my heart. They’re so sensitive,” “They’re all lovely. Very good. We have a good old chat,” & “They have all put [relative’s] needs and welfare first and have done their best to respect and fit in with their ways and habits.”
Bristol North Registered Manager and local resident, Sally Carter said, “I’m so proud of our fantastic Team. The Team work tirelessly to provide our excellent quality care. Well done Team!”
Alina Homecare is a rapidly expanding care at home and support service, with branches spanning the Midlands and south of England. Their care services include: Personal and Domestic, Companionship, Respite & Emergency, Live-in, Stroke, Palliative and much more. The care provided by Alina Homecare heavily emphasises the values of Quality, Integrity and Respect, whilst promoting client independence.
To read the report in full, click here.