Alina Homecare Bristol South has received a GOOD rating from the Care Quality Commission (CQC). The CQC carries out comprehensive inspections using five major evaluation categories to ensure the services being provided are Safe, Caring, Effective, Responsive to people’s needs and Well-led. Alina Homecare Bristol South received GOOD in four categories and an OUTSTANDING in the Well-led category.
CQC inspectors independently inspect staff, clients and their relatives to interview and hear first-hand feedback about the service.
Interviews with local clients provided heartwarming feedback: “It’s not just a job for them, they treat people with more humanity than that”, “They really add the personal touch. They go above and beyond”, and “The girls are very nice and look after me. They’re excellent”.
The CQC inspector commented, “People and their relatives were very positive about the support they received and told us they received an exceptional service. One person said, ‘They’re like rays of sunshine on a cloudy day. My carer is kind, thoughtful, hardworking and courteous.’”.
Bristol South Registered Manager and local resident, Jade Galaszia said, “This was our first CQC inspection and we’re ecstatic with the result! I am so proud of my Team for the amazing work they do delivering the fantastic quality care Alina Homecare is known for.”
Alina Homecare is a rapidly expanding care at home and support service, with branches spanning the Midlands and south of England. Their care services include: Personal and Domestic, Companionship, Respite & Emergency, Live-in, Stroke, Palliative and much more. The care provided by Alina Homecare heavily emphasises the values of Quality, Integrity and Respect, whilst promoting client independence.
To read the report in full, click here.
