Trowbridge Achieves GOOD Rating From CQC

Posted on 1 November 2021

Alina Homecare Trowbridge has achieved a GOOD rating from the Care Quality Commission (CQC). The CQC carries out comprehensive inspections using five major evaluation categories to ensure the services being provided are Safe, Caring, Effective, Responsive to people’s needs and Well-led. Alina Homecare Trowbridge received GOOD in all five categories.

CQC inspectors independently inspect staff, clients and their relatives to interview and hear firsthand feedback about the service.

Interviews with local clients presented fantastic feedback: “We would not have got through the last year if it had not been for this company. The carers were an absolute lifeline when our mental health was really suffering. We could not have had any more support than what this company gave us.”

The CQC inspector commented, “People using the service gave positive feedback about the staff who supported them. Comments included, ‘I feel that they very much do over and above what they are required to. I ran out of coffee once and one of the girls just went to the supermarket to get me some’ and ‘I have nothing but positive experiences of the carers employed by this company.’”

Trowbridge Registered Manager and local resident, Jo Perkins said, “We are overjoyed with the amazing report & rating! It was our first inspection – I couldn’t be prouder of my Team!”

Alina Homecare is a rapidly expanding care at home and support service, with branches spanning the Midlands and south of England. Their care services include: Personal and Domestic, Companionship, Respite & Emergency, Live-in, Stroke, Palliative and much more. The care provided by Alina Homecare heavily emphasises the values of Quality, Integrity and Respect, whilst promoting client independence.

To read the report in full, click here.