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We believe people of all ages who have learning disabilities mental health and other complex needs, including those that present with behaviours that may challenge, have the right to be treated with dignity and respect and the opportunity to live valued lives. With our support, people build self-esteem and confidence, learn to regulate and manage their emotions and develop and maintain relationships. With consistent nurturing support, the people we support build skills and achieve great outcomes.
We have experience of supporting people with a range of health needs including;
Our approach is always person-centred. Our staff receive advanced training to understand the person’s history, diagnosis and range of needs. This ensures the staff have empathy and understanding of the function of the persons behaviour and greater insight into why they behave differently in situations they find more stressful to manage than others. We will support people to be a citizen in their community, with the same opportunities as we all have to build skills and reach goals. These are aligned with our own organisational values.
Some of the people we support have been sectioned under the Mental Health Act, meaning they have posed a danger to themselves and or others during times of crisis. We also work with people who make unwise decisions, placing themselves in risky situations. We ensure staff have the training and skills to build a therapeutic relationship with people and support them in a non-judgmental way, ensuring they get the right support and guidance at the right times, to enable them to make choices to keep themselves as safe as possible and improve their quality of life.
We complete a thorough assessment with each individual and their circle of support ensuring we have a comprehensive profile of the person. This work culminates in an agreed support plan to enable the transition to begin. We ensure the people we work with understand the support they will receive, the boundaries of this, the involvement of other professional and how this fits together to form their care ‘pathway ‘and the legal frameworks, including the Mental Capacity Act, and Deprivation of Liberty Safeguarding (Dols) which we work to.
Our disability support services…
Our teams have extensive experience of working directly with people who have learning disabilities and complex needs.
Physical Disabilities & Epilepsy
We believe in supporting the whole person, not their conditions so these do not stand in their way.
Our support for people with autism enables them to better understand the world around them.
Our specialist teams provide support to children and adults with a range of complex health care needs.
We enable people to live independently in suitable accommodation for their needs.
We here when individuals need support at home and family members need a break for short periods of time or longer.
Young People & Transition
Our aim is to provide comprehensive support in the transition from children to adult services.
Our well planned robust support services enable more people to live safely in their community.
Supporting a person with a learning disability and other complex needs can often mean support is delivered by a number of Support Workers, family members and involved professionals.
We wanted to address the essential requirements of the people who use our disability support services, staff, families, involved professionals and commissioners, all whilst maintaining transparency about the services delivered, provide access to our quality assurance monitoring and measure outcomes. We wanted to be able to demonstrate that we provide a consistent, reliable approach hence why we developed our own innovative software, My Diary.
My Diary is designed for service users, with a colourful interface, intuitive “drag and drop” icons, and a host of sophisticated features that allow us to record and report on every aspect of our service delivery.
My Diary delivers real results, in real-time, for a wide range of people who use our disability support services. Our Support Workers are trained to use the system with individuals, which provides valuable feedback to us, to users and all those involved in their lives subject to confidentiality and access agreements with the individual, as their preferences are paramount. We will ensure My Diary enhances the support of their goals and does not inhibit their independence.
My Diary is an exciting interactive assistive technology. To learn more please contact us.
Good to hear that clients & staff are making the best of things. Please pass on my thanks to your teams for their dedication.”
Head of Strategic Commissioning Disabilities, Bournemouth, Christchurch & Poole
Why so many families trust us…
Everyone’s needs are different so our care is personalised and unique to each person. Our high quality home care is flexible when circumstances change and always delivered with compassion, dignity and respect.
Choosing home care is a big decision, so we have strict performance guidelines and are regulated by the Care Quality Commission to give confidence that our services are quality assured.
Our care and support teams are carefully selected and receive excellent training through our exclusive Alina Homecare Academy. We don’t use agency or freelance staff to protect our quality reputation.